Refund policy
Refund & Return Policy
At ZenvyCalm (www.zenvycalm.com), we want you to be fully satisfied with your purchase.
We offer a 15-day return policy worldwide, which means you have 15 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be:
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In the same condition that you received it
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Unused and unworn
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In its original packaging
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With the receipt or proof of purchase
Returns that do not meet these conditions may not be accepted.
How to Request a Return
To start a return, please contact us at:
Once your return request is approved, we will provide instructions on how and where to send your package.
Returns sent without prior authorization will not be accepted.
Return address:
[INSERT RETURN ADDRESS]
Return Shipping
Customers are responsible for return shipping costs, unless the item arrives damaged, defective, or incorrect.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.
Non-Returnable Items
Some items cannot be returned, including:
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Perishable goods
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Personalized or custom products
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Personal care items
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Hazardous materials or flammable liquids
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Gift cards
Exchanges
If you wish to exchange an item, the fastest way is to return the item you have and place a new order once the return has been accepted.
European Union – Right of Withdrawal
For orders shipped to the European Union, customers have the legal right to cancel or return their order within 14 days, in accordance with EU consumer protection laws.
The item must be returned unused, in its original packaging, and with proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: