Shipping policy
Shipping Policy
Last updated: March 16, 2026
Thank you for shopping with ZenvyCalm (www.zenvycalm.com). Below you will find important information about how we process and ship orders.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
During this time we:
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Verify your order
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Prepare the product
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Package it for shipment
Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders, shipments may be slightly delayed. Customers will be notified in such cases.
2. Shipping Time
We offer worldwide shipping.
Estimated delivery times:
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Standard International Shipping: 7–9 business days
Please note that delivery times are estimates and may vary depending on:
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Destination country
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Customs clearance
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Local courier services
3. Shipping Costs
Shipping costs are calculated and displayed at checkout before completing your order.
We may occasionally offer:
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Free shipping promotions
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Discounted shipping rates
4. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number.
Please allow 24–72 hours for tracking information to update.
5. Customs, Duties and Taxes
International orders may be subject to import taxes, customs duties, or other fees imposed by the destination country.
These charges are not included in the product price or shipping cost and are the responsibility of the customer.
6. Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address.
If an order is returned due to an incorrect or incomplete address, additional shipping costs may be required to resend the package.
7. Lost or Damaged Packages
If your order arrives damaged or has not been received, please contact us within 7 days of the expected delivery date.
We will work with the shipping carrier to resolve the issue and provide a suitable solution.
8. Contact Us
If you have any questions about your order or shipping, please contact us: